Do you have a question?

Take a look at our frequently asked questions, where you may find the answer to your question.

General use of acceslibre

Are you sure you have created an account?

In most cases, you do not receive a forgotten password because you do not have an account acceslibre.

To verify that you have an account, start the account creation process. If you already have an account, a message will inform you.

Have you checked your spam?

The message from acceslibre can be identified as spam. Please check your spam before reporting the problem.

You can only delete a facility that you have created. If you wish to delete a facility that you have not created, write us specifying the link to the file to be deleted and the reason for deletion (permanent closure, duplicate...). If there is a duplicate record, specify the link to the record to be deleted, as well as the link to the record it duplicates.

The subscription button allows you to be notified by email of all changes made by contributors on the institution to which you are subscribed.

Data is not verified before being uploaded. However, there are several verification mechanisms:

The acceslibre team regularly performs random checks on entered data and user accounts.

Following the principle of collaboration, data is checked and updated by successive contributors to the sheets.

There is a subscription to a card feature. The subscriber will be notified of any changes made to the form to which he is subscribed.

It is possible to report a malice. The malicious account will be banned by the team and the information it created will be deleted.

If a record is duplicated, write to us specifying the link to the record to be deleted and the link of the record with which it is duplicated, and the reason for deletion (duplicate).

Contribution

In this case, the “entry” to be described in acceslibre is the building’s entrance, not the facility's one. The ERP entry corresponds to the “Reception” part in acceslibre. Acceslibre describes the path between the entrance and the reception. This corresponds to the path through the common areas of the building and which allows a good description of access to the establishment.

This is usually a problem with the address. Indeed, we use the National Address Database to recognize and geolocalize the addresses entered. This is the official postal address database that will eventually be used by all.

What to do?

You must then go to the national address website: https://adresse.data.gouv.fr/ and find the address on this site closest to your real address;

In acceslibre, enter this official address and move the cursor to place it at the exact entry of your institution;

Report it on https://adresse.data.gouv.fr/contribuer to add this address to the official national database of addresses.

Once your address is integrated into the national address database, you can edit your establishment record in acceslibre to enter the exact address.

Some buildings have one or more paths to the main entrance from the road system. The path to describe is the most used path from the road (usually a sidewalk) to the front door, or where there is a parking space and an appropriate parking space associated with the facility, the path from this parking lot to the front door.

It is strongly recommended to comment at the end of the form which path is described and possibly describe other paths, especially if there is an accessible path.

The cross-shaped pointer should indicate the main entrance of the building.

Prefer the main entrance

if there is a main entrance and one or more accessible secondary entrances, the main entrance should be preferred and more information on the secondary entrance must be given in the "comments" box of the question "Specific PMR entry"

If the entries are similar, point to the most used

To make a toilet suitable, a wheelchair user must be able to access it through an accessible pathway, turn around inside or near the washroom. Inside, the wheelchair user must have sufficient space to transfer from his chair to the toilet, which must be equipped with one or more holding bars.

In this case, “the entry” to be described in acceslibre is the mall entrance, not the facility's one. The ERP entry corresponds to the “Reception” part in acceslibre. Acceslibre allows to describe the path between the entrance and the reception which allows to describe well the access to the establishment, the interior of the shopping center.